by Richard Kastelein
I don’t often take companies to task in this business unless they are total scams or just lousy operators. In this case, it’s the latter… and enough is enough. Sure it’s only €500 euro, but it’s €500 euro of my own money that I worked for. It’s a hotel for a week, a flight to the Canaries return from Amsterdam, a month’s groceries for my family.
In early 2018, Bitwala stopped their services when their prepaid card provider WaveCrest Holdings had its license pulled by VISA over compliance issues. Suddenly my VISA card was useless. This also happened at a slew of other crypto services such as Coinsbank (who still have no credit/debit card, charge €30+ for SEPA transfers which take up to seven days… but that’s another story), Cryptopay, TenX and Wirex. Most managed to find other solutions.
In the end, after months of back and forth, promises of they were working on it, and they would get it back, they basically told me to piss off more or less – and gave me an email address at some company called MyChoiceCorporate and said get it back yourself. Great. What a waste of my time. What awesome service. Not.
No one even bothered to reply from MyChoiceCorporate to help and support tickets or emails. Bitwala told me I needed the last four numbers of my credit card, which I no longer had as it went with a stolen wallet in 2018. But was also told I would get my money back after they did KYC/AML me to ensure I was who I said I was. Well, this never happened. No one can be bothered over €500 euro.
And Bitwala has the nerve to publish the following:
Returning your funds is our priority
“We want to assure you that your funds are safe and that our main priority right now is returning them to you in a timely manner.”
“…We again sincerely apologize for any and all inconvenience this has caused our users. Please be assured that Bitwala feels the same pain and that we are committed and already hard at work in establishing an all-new Bitwala card program.”
Sure it’s only €500 euro… but it’s my €500 euro. And it’s in someone else’s bank account. My hard-earned money.
Bitwala’s argument seems to be: “…this happened two years ago, it’s really not our problem and tough luck – your problem now, not ours.
Well, tough luck to you Bitwala. I am a publisher and at least I can vent over the loss of my money in a crowded arena. For alternatives who offer better service, I suggest Wirex or Cryptocard. Bitwala appears to not give a toss about their customers.
- RealT Tokenises and Sells USD One Million in Real Estate On Ethereum - March 30, 2020
- IOTA Teams Up with Eclipse Foundation to Work on Decentralised Marketplace and Identity Solutions to Help Fight Pandemic - March 30, 2020
- University of Malta Students Develop and Use Blockchain Voting Application - March 30, 2020
- Japan’s Nomura Securities and BOOSTRY Issue First Blockchain Digital Bond Offering - March 30, 2020
- Opera Rolls out Update and Expansion of its Cryptocurrency-Friendly Browser Blockchain Architecture - March 30, 2020
- Hong Kong Bank Partners with Aegis to Focus On Asset Digitalization Using Blockchain Technology - March 30, 2020
- European Union Looking to Blockchain Technology for Defense? - March 30, 2020
- Tech against Corona (COVID-19) – Dutch Enterprise Blockchain Company TYMLEZ Helps Dutch Government - March 29, 2020
- Microsoft Patents Human Activity Mining for Cryptocurrency Systems – Data Generated Based on Body Activity can be Proof-of-Work - March 27, 2020
- Binance Kicks Off $5 Million Coronavirus Relief Campaign and Donates USD $1 Million - March 27, 2020
- Medici Ventures Keiretsu Companies GrainChain and Symbiont Working Together to Expand Global Operations - March 27, 2020
- Blockchain-Fueled Entertainment Platform Ficto Launches Premium Interactive Streaming Network - March 27, 2020
- SettleMint – Belgian blockchain startup raises USD $2.09 Million for Expansion - March 27, 2020
- Exclusive Interview: Bitcoin and Cryptocurrency Leader Michael Terpin Sees Light in The Covid-19 Tunnel - March 26, 2020
- Blockchain Real Estate Project Smartlands Raising Funds on Equity Crowdfunding Platform Seedrs - March 26, 2020
- Cryptocurrency Exchange OKEx Greenlights DEA Trade Token Deapcoin For Its Jobtribe and PlayMining Games - March 26, 2020
- Microasset – The International Blockchain Monetary Reserve Announces $3.48 M In Reserve Funding, New Listing on BiKi Exchange - March 25, 2020
- Social Login – KyberSwap Integrates Torus to Offer Quick and Easy Ethereum Wallet Management - March 25, 2020
- Michael Terpin’s BitAngels Launches Virtual Events to Connect Blockchain Community Amidst Global Coronavirus Pandemic - March 25, 2020
- Blockchain-Fueled Company Mateon Report Positive Results For Multiple Covid-19 Drug Candidates - March 25, 2020
Also published on Medium.