by Richard Kastelein
I don’t often take companies to task in this business unless they are total scams or just lousy operators. In this case, it’s the latter… and enough is enough. Sure it’s only €500 euro, but it’s €500 euro of my own money that I worked for. It’s a hotel for a week, a flight to the Canaries return from Amsterdam, a month’s groceries for my family.
In early 2018, Bitwala stopped their services when their prepaid card provider WaveCrest Holdings had its license pulled by VISA over compliance issues. Suddenly my VISA card was useless. This also happened at a slew of other crypto services such as Coinsbank (who still have no credit/debit card, charge €30+ for SEPA transfers which take up to seven days… but that’s another story), Cryptopay, TenX and Wirex. Most managed to find other solutions.
In the end, after months of back and forth, promises of they were working on it, and they would get it back, they basically told me to piss off more or less – and gave me an email address at some company called MyChoiceCorporate and said get it back yourself. Great. What a waste of my time. What awesome service. Not.
No one even bothered to reply from MyChoiceCorporate to help and support tickets or emails. Bitwala told me I needed the last four numbers of my credit card, which I no longer had as it went with a stolen wallet in 2018. But was also told I would get my money back after they did KYC/AML me to ensure I was who I said I was. Well, this never happened. No one can be bothered over €500 euro.
And Bitwala has the nerve to publish the following:
Returning your funds is our priority
“We want to assure you that your funds are safe and that our main priority right now is returning them to you in a timely manner.”
“…We again sincerely apologize for any and all inconvenience this has caused our users. Please be assured that Bitwala feels the same pain and that we are committed and already hard at work in establishing an all-new Bitwala card program.”
Sure it’s only €500 euro… but it’s my €500 euro. And it’s in someone else’s bank account. My hard-earned money.
Bitwala’s argument seems to be: “…this happened two years ago, it’s really not our problem and tough luck – your problem now, not ours.
Well, tough luck to you Bitwala. I am a publisher and at least I can vent over the loss of my money in a crowded arena. For alternatives who offer better service, I suggest Wirex or Cryptocard. Bitwala appears to not give a toss about their customers.
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Also published on Medium.