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Customer Success Manager – San Francisco – SaaS Startup

My client is an exciting Series D SaaS startup based in San Francisco. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. They have just raised an additional $150M bringing their total funding to over $230M. Due to continued growth and expansion, they are looking for a Customer Success Manager in San Francisco.

Role and Responsibilities: The Customer Success Manager will focus on the following business;

  • Proactively own and manage a portfolio of accounts and become their trusted advisor and influencer
  • Develop individual sales plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers
  • Be an expert on our clients’ platform, with a deep understanding of their capabilities and value
  • Develop an account strategy for each customer to hit retention and up-sell targets
  • Partner with others to ensure successful account management and surface customer inputs back

Skills and Experience:

  • 2+ years of experience working in Customer Success or Account Management
  • Proven experience in up-sell and cross-sell deals
  • Experience negotiating and navigating contracts and legal discussions
  • Proven track record of successfully building and nurturing multi-level client relationships.
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • Self-starter, high energy, adaptable, inquisitive and excited to work in a start-up environment


  • Base salaries up to $130K + excellent benefits

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