Customer Service Manager

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    Intelletec
    CUSTOMER SERVICE MANAGER SAN FRANCISCO We are working with an exciting Series D SaaS startup based in San Francisco. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work. They have just raised an additional $150M bringing their total funding to over $230M and are looking to hire another Customer Success Manager. The Role Build strong relationships with clients to understand their needs and ensure their success Serve as the main point of contact and liaison between clients and the rest of the team Empower customers to connect their goals and challenges Take ownership of new accounts and manage their onboarding Lead, consultations, and one-on-one demos to educate customers on the features of our product Your Experience & Skills 2+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes Superb written and verbal communication skills Positive attitude, empathy, and high energy Ability to take initiative and adapt Prior experience in Strategy consulting – Advantage Strong customer-facing and presentation skills with the ability to establish credibility with executives BA or BS degree On offer Strong base salary Excellent benefitsIntelletec
    CUSTOMER SERVICE MANAGER

    SAN FRANCISCO

    We are working with an exciting Series D SaaS startup based in San Francisco. They have a tool that transforms the way teams work together. Their mission is to help teams build a culture of transparency and empower everyone to be happier at work.

    They have just raised an additional $150M bringing their total funding to over $230M and are looking to hire another Customer Success Manager.

    The Role

    • Build strong relationships with clients to understand their needs and ensure their success
    • Serve as the main point of contact and liaison between clients and the rest of the team
    • Empower customers to connect their goals and challenges
    • Take ownership of new accounts and manage their onboarding
    • Lead, consultations, and one-on-one demos to educate customers on the features of our product

    Your Experience & Skills

    • 2+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
    • Superb written and verbal communication skills
    • Positive attitude, empathy, and high energy
    • Ability to take initiative and adapt
    • Prior experience in Strategy consulting – Advantage
    • Strong customer-facing and presentation skills with the ability to establish credibility with executives
    • BA or BS degree

    On offer

    • Strong base salary
    • Excellent benefits

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