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Monday, October 18, 2021
Home Jobs Customer Care Team Lead | Global SaaS Leader | San Francisco

Customer Care Team Lead | Global SaaS Leader | San Francisco

Intelletec
My client provides a platform for the development of cloud data services for millions of registered users worldwide. They are a start-up within a large enterprise company! They are a customer support platform that provides a service and product to enterprise companies. The platform allows there clients to create better customer experiences for their brands. Due to continued growth and expansion, they are looking for a Customer Care Team Lead in San Francisco.Role and Responsibilities: The Customer Care Team Lead will focus on the following business; Mentor, advise, and lead your team members in their journey to best support the users while achieving their collective and individual KPIs Participate in global and cross-company projects to improve our products and optimize our users’ experience See the big picture while navigating our matrix system, helping your team to prioritize tasks and projects Influence the way we support our users and improve it to make sure our users’ experience is the best possible Skills and Experience:A tech-oriented manager with 3-5 years’ experience leading a customer-facing team You also have experience working on a global team You’re exceptional at project management and organization You’re methodical and detail-oriented, and have experience leading a team in that spirit Your excellent communication skills and emotional intelligence have helped you build and maintain positive relationships with customers, and collaborate comfortably with colleagues ranging from entry to C-level in various global locations Compensation: Base salaries up to $100K + excellent benefitsIntelletec
My client provides a platform for the development of cloud data services for millions of registered users worldwide. They are a start-up within a large enterprise company! They are a customer support platform that provides a service and product to enterprise companies. The platform allows there clients to create better customer experiences for their brands. Due to continued growth and expansion, they are looking for a Customer Care Team Lead in San Francisco.

Role and Responsibilities: The Customer Care Team Lead will focus on the following business;

  • Mentor, advise, and lead your team members in their journey to best support the users while achieving their collective and individual KPIs
  • Participate in global and cross-company projects to improve our products and optimize our users’ experience
  • See the big picture while navigating our matrix system, helping your team to prioritize tasks and projects
  • Influence the way we support our users and improve it to make sure our users’ experience is the best possible

Skills and Experience:

  • A tech-oriented manager with 3-5 years’ experience leading a customer-facing team
  • You also have experience working on a global team
  • You’re exceptional at project management and organization
  • You’re methodical and detail-oriented, and have experience leading a team in that spirit
  • Your excellent communication skills and emotional intelligence have helped you build and maintain positive relationships with customers, and collaborate comfortably with colleagues ranging from entry to C-level in various global locations

Compensation:

  • Base salaries up to $100K + excellent benefits

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